If your iPhone's camera roll is getting a bit out of hand and taking up a lot of space, you'll need to mass delete some photos. The Sweet Setup reminds us that the quickest way to do that on a Mac. Hint: For a shortcut press cmd + spacebar to open the Spotlight Search window and type Image Capture, it should locate the app and allow your to open it. Step 3: Using a lightning to USB ( standard iPhone ) cable, plug your iPhone into the Mac. Be sure that your iPhone unlocked. You will see the iPhone show up in the left sidebar. Are you noticing Image Capture taking a long time to import your videos and photos? In addition, you may also notice your photos and videos are converting before they are copied to your Mac. The reason for this is because your iPhone is converting each photo and video to a more compatible format. That did not work for me. I have tried image capture as well as iphoto and neither one are even picking up that there are pictures on my phone; however, if I click on photos (on my phone–there are about 1400 pictures). I'm not sure why it showing my iphone however it says 0items.
- Image Capture Says Please Unlock Iphone But Iphone Unlocked
- Image Capture Says Please Unlock Iphone
- Please Unlock Iphone
Choose where to keep your photos and videos
Make your photos and videos available on all your devices with iCloud Photos. Or store them locally only on your Mac or PC.
iCloud Photos
Rise of the undead legion. iCloud Photos keeps your photos and videos safe, up to date, and available automatically on all of your Apple devices, on iCloud.com, and even your PC. iCloud Photos always uploads and stores your original, full-resolution photos. You can keep full-resolution originals on each of your devices, or save space with device-optimized versions instead. Either way, you can download your originals whenever you need them. Any organizational changes or edits you make are always kept up to date across all your devices.
The photos and videos that you keep in iCloud Photos use your iCloud storage. Before you turn on iCloud Photos, make sure that you have enough space in iCloud to store your entire collection. You can see how much space you need and then upgrade your storage plan if necessary.
Import to your Mac
You can use the Photos app to import photos from your iPhone, iPad, or iPod touch to your Mac.
Image Capture Says Please Unlock Iphone But Iphone Unlocked
- Connect your iPhone, iPad, or iPod touch to your Mac with a USB cable.
- Open the Photos app.
- The Photos app shows an Import screen with all the photos and videos that are on your connected device. If the Import screen doesn't automatically appear, click the device's name in the Photos sidebar.
- If asked, unlock your iOS device using your passcode. If you see a prompt on your iOS device asking you to Trust This Computer, tap Trust to continue.
- Either select the photos you want to import and click Import Selected, or click Import All New Photos.
- Wait for the process to finish, then disconnect your device from your Mac.
Learn what to do if you can't import photos from your iPhone, iPad, or iPod touch to your computer.
Import to your PC
You can import photos to your PC by connecting your device to your computer and using the Windows Photos app:
- Make sure that you have the latest version of iTunes on your PC. Importing photos to your PC requires iTunes 12.5.1 or later.
- Connect your iPhone, iPad, or iPod touch to your PC with a USB cable.
- If asked, unlock your iOS device using your passcode.
- If you see a prompt on your iOS device asking you to Trust This Computer, tap Trust or Allow to continue.
Then, visit Microsoft's website to learn how to import photos to the Windows Photos app in Windows 10.
If you have iCloud Photos turned on, you need to download the original, full resolution versions of your photos to your iPhone before you import to your PC. Find out how.
When you import videos from your iOS device to your PC, some might be rotated incorrectly in the Windows Photos app. You can add these videos to iTunes to play them in the correct orientation.
Learn what to do if you can't import photos from your iPhone, iPad, or iPod touch to your computer.
Learn more
- Use Time Machine to back up all of your files, including your photos and videos, to an external hard drive.
- Import photos and video from storage media, like a hard disk or SD card, to Photos for macOS.
- Use a scanner and Image Capture to import photos that were taken with a film camera.
- Import your images directly to a folder on your Mac with Image Capture.
How to unlock iPhone to import photos? Many iPhone users are bothered by these problems: when trying to import photos via Finder, Image Capture, or Mac Photos app, the application says please unlock your iPhone. But iPhone is already unlocked, 100 percentage sure.
If you have already tried to replug iPhone, update the device or update the mac system, reset system settings, and many other regular troubleshooting methods, but the problem still exists. Here are another five methods that are proved to be working.
Method 1. Tick Backup to This Mac instead of iCloud (Finder Settings)
Here is a success story from some users. They find that the backup setting in Finder is set to 'Back up your most important data on your iPhone to iCloud'. This could leads to Mac's false message that keeps asking you to unlock your iPhone, even if the device is already unlocked. Instead, you should changes the backup method to backup on the computer. Here is the simple tutorial:
Step 1. Unlock your iPhone and USB-connect it to a Mac.
Step 2. Open Finder, pair your iPhone to Finder, and click your device.
Step 3. Under General, Tick 'Backup up all of the data on your iPhone to this Mac'.
Method 2. Take a New Picture to Let Finder Know There is Something New
Some users find out a workaround to deal with this false unlock iPhone message issue:
Simply unlock your iPhone, and take a new picture.
And the reason behind this is, Mac Finders might mistakenly think there were no photos to import or sync.
To illustrate, as you have synced iPhone with Mac previously, so that all those photos were synced to the Mac, and when you plug in iPhone this time, either Finder or the Mac Photos app detect that there is nothing new to sync in terms of photos.
Image Capture Says Please Unlock Iphone
Consequently, it uses a rather misleading message to ask you to unlock iPhone. On Pre-Catalina macOS, the situation might use another message, such as 'No Photos' on the App screen.
So, after you taking a new photo, either Finder or the Photos app realizes that you do have photos in the camera roll to sync. The Unlock message would be gone then.
Method 3. Turn off iCloud Photo Library on Your iPhone
Even though you thought you never enabled iCloud photo library, there could be chances that the option is already toggled on: the iOS upgrade might automatically turn on iCloud syncing, without you noticing it.
Please Unlock Iphone
Check it here: iPhone settings > Tap your name on the top > iCloud, and tap into the photos section.
A little more explanation: iTunes syncing and iCloud syncing are by large mutual-exclusive. That means when you enable iCloud photo syncing, you cannot use iTunes photo syncing.
Method 4. Delete the Corrupted Lockdown Folder Files
Another possible culprit is related to the lockdown folder.
Previously, when your iPhone works properly on Mac, you knew how the whole process goes: you unlock your iPhone, and Mac says you should trust this computer on iPhone. You tap that Trust option, and then you shall be able to access iPhone content from Mac.
Each time you tap trust this Mac, the authorization will create files in the lockdown folder. When it is corrupted somehow, you might see Finder asks you to unlock your iPhone, even though it's already locked.
So what you can do now is to delete that corrupted lockdown folder. And you won't need to worry about the deletion, because next time when you plug in your iPhone and trust the computer, it will recreate new files for the lockdown folder.
Make sure to unplug your iPhone, and follow these steps:
Step 1. Go to /private/var/db/lockdown/ on Mac.
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Note: you cannot directly find it in Finder. Press shift+ Command + G to call out the go-to option, then copy and paste the path.
Step 2. Delete the lockdown folder.
Step 3. Unlock your iPhone and plug it to Mac.
Method 5. Update or Reinstall the Apple Mobile Device Driver
This method is a regular step to troubleshoot iTunes not recognizing iPhone error, and it also helps if you are using Finder on macOS Catalina. Below are detailed steps:
For Windows users:
Step 1. Unlock your iPhone screen, unplug and replug it to the computer. Make sure iTunes is not running.
Step 2. Open the Device Manager window (right-click the Windows button, or searcd Device Manager in Start menu).
Step 3. Right click your device and hit update driver.
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For Mac users:
Step 1. Unlock your iPhone/iPad screen, and USB-connect it to the computer.
Step 2. Press down the Option Key and hit the Apple menu. You shall see System Information (or System Report on some macOS version).
Step 3. In the newly opened window, scroll down and go to USB.
Method 4. Delete the Corrupted Lockdown Folder Files
Another possible culprit is related to the lockdown folder.
Previously, when your iPhone works properly on Mac, you knew how the whole process goes: you unlock your iPhone, and Mac says you should trust this computer on iPhone. You tap that Trust option, and then you shall be able to access iPhone content from Mac.
Each time you tap trust this Mac, the authorization will create files in the lockdown folder. When it is corrupted somehow, you might see Finder asks you to unlock your iPhone, even though it's already locked.
So what you can do now is to delete that corrupted lockdown folder. And you won't need to worry about the deletion, because next time when you plug in your iPhone and trust the computer, it will recreate new files for the lockdown folder.
Make sure to unplug your iPhone, and follow these steps:
Step 1. Go to /private/var/db/lockdown/ on Mac.
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Note: you cannot directly find it in Finder. Press shift+ Command + G to call out the go-to option, then copy and paste the path.
Step 2. Delete the lockdown folder.
Step 3. Unlock your iPhone and plug it to Mac.
Method 5. Update or Reinstall the Apple Mobile Device Driver
This method is a regular step to troubleshoot iTunes not recognizing iPhone error, and it also helps if you are using Finder on macOS Catalina. Below are detailed steps:
For Windows users:
Step 1. Unlock your iPhone screen, unplug and replug it to the computer. Make sure iTunes is not running.
Step 2. Open the Device Manager window (right-click the Windows button, or searcd Device Manager in Start menu).
Step 3. Right click your device and hit update driver.
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If you still cannot solve the problem, go further reading this article with more solutions to iPhone connection error.
For Mac users:
Step 1. Unlock your iPhone/iPad screen, and USB-connect it to the computer.
Step 2. Press down the Option Key and hit the Apple menu. You shall see System Information (or System Report on some macOS version).
Step 3. In the newly opened window, scroll down and go to USB.
Step 4. If you see iPhone is listed in this section, go install the lasted updates of macOS.
Update or download the Apple Mobile Device driver shall solve the connection error. However, if Finder still says you need to unlock your iPhone to import photos and other content, try methods 1 to 4 above.
